At biodanceusmall.com, we want you to be completely satisfied with your purchase as you embrace your glow journey. Our Refund Policy is designed to be fair, straightforward, and aligned with our commitment to your satisfaction, ensuring clarity and ease should you need to request a refund.
Eligibility for Refunds
Refunds are available for purchases that meet the following criteria, to ensure we can uphold our quality standards while supporting your needs:
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Requests are submitted within 14 days of receiving your order. We ask that you reach out promptly to help us process your request efficiently.
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Products are returned in their original, unused condition, with all original packaging intact (e.g., seals unbroken, tags attached) to ensure they can be safely resold or properly handled.
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Refunds are not available for products that have been used, opened (unless defective), or damaged due to improper use, as we prioritize the safety and quality of our products for all customers.
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Defective or incorrect products (e.g., wrong item sent, damaged during shipping) are eligible for full refunds or replacements, with no additional cost to you.
Refund Request Process
To request a refund, please follow these simple steps to ensure a smooth process:
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Contact our customer support team at support@biodanceusmall.com with your order number, a brief description of the reason for your refund, and (if applicable) photos of the product or packaging (e.g., for defective items).
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Our team will review your request within 24-48 business hours and respond with confirmation and further instructions, including details on how to return the product (if required).
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Once we receive and inspect the returned product (if applicable) and confirm it meets our refund eligibility criteria, we will process your refund.
Refund Processing Time
After your refund is approved, processing times may vary depending on your payment method: typically, refunds will reflect in your original payment account within 3-7 business days. We will notify you via email once the refund has been processed, so you can stay informed every step of the way.
Additional Notes
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Shipping costs for returns are the responsibility of the customer, unless the refund is due to a defective or incorrect product (in which case we will cover return shipping costs).
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We reserve the right to deny refund requests that do not meet the eligibility criteria, and we will communicate our decision clearly with you if this is the case.
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If you have questions about our refund process or need assistance with your request, please reach out to support@biodanceusmall.com—our team is here to help.
We value your trust and want to ensure your shopping experience with biodanceusmall.com is positive, even if a refund is needed. Thank you for understanding our policies as we work to serve you better.
